Terms of Service
Last Updated: January 2025
1. Acceptance of Terms
By booking an appointment or using the services of Aloha Massage Spa, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Provided
Aloha Massage Spa provides professional therapeutic massage services including but not limited to:
- Foot massage
- Full body massage
- Targeted relief massage
- Combination massage
- Couples massage
- Deep tissue massage
- Swedish massage
- Lomi lomi massage
All services are provided by licensed massage therapists (License #MAT-14098 for Angela Yang and other licensed professionals).
3. Booking and Appointments
3.1 Scheduling
Appointments can be made by calling (808) 942-5000. We also welcome walk-ins based on availability.
3.2 Cancellations
We request at least 2 hours notice for cancellations. Late cancellations or no-shows may result in a cancellation fee.
3.3 Tardiness
If you arrive late for your appointment, your session may be shortened to accommodate other scheduled clients, and you will be charged the full session rate.
4. Payment Terms
Payment is due at the time of service. We accept:
- Cash
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
Gratuities are optional but appreciated for exceptional service.
5. Health and Safety
5.1 Medical Conditions
You must disclose any medical conditions, injuries, allergies, or recent surgeries that may affect your massage therapy. This includes but is not limited to:
- Cardiovascular conditions
- Pregnancy
- Recent injuries or surgeries
- Skin conditions
- Blood clots or circulatory issues
- Cancer or ongoing cancer treatment
- Infectious diseases
5.2 Contraindications
Massage therapy may not be appropriate for certain conditions. We reserve the right to refuse service if we believe it could be harmful to your health.
5.3 Pressure Communication
Please communicate with your therapist about pressure preferences during your session. Some of our therapists (particularly Andy) specialize in deep tissue work, which can be intense. Always speak up if the pressure is too much.
6. Professional Conduct
Aloha Massage Spa is a professional therapeutic massage establishment. We maintain strict professional boundaries:
- All services are therapeutic and non-sexual in nature
- Inappropriate behavior, comments, or requests will result in immediate termination of service without refund
- Clients will be asked to leave and may be banned from future services
- We reserve the right to refuse service to anyone
7. Privacy and Confidentiality
We respect your privacy. All client information, including health history and treatment records, is kept confidential in accordance with applicable laws. We do not share your information with third parties except as required by law.
8. Liability
While we take every precaution to ensure your safety and comfort, massage therapy involves physical manipulation and carries inherent risks. By using our services, you acknowledge these risks and agree that Aloha Massage Spa, its owners, and therapists are not liable for any injuries or adverse reactions that may occur during or after treatment, provided services are performed in a professional manner.
9. Gift Certificates and Promotions
Gift certificates and promotional offers are subject to the terms and conditions stated at the time of purchase. Unless otherwise stated, gift certificates do not expire but cannot be redeemed for cash.
10. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website and at our location. Continued use of our services after changes constitutes acceptance of the modified terms.
11. Contact Information
If you have any questions about these Terms of Service, please contact us:
Aloha Massage Spa
1960 Kapiolani Blvd, Suite 202
Honolulu, HI 96826
Phone: (808) 942-5000
Email: info@alohamassagespahi.com
Hours: 10:00 AM - 11:00 PM Daily
By booking an appointment with Aloha Massage Spa, you acknowledge that you have read, understood, and agree to these Terms of Service.